FAQ

WILL I NEED TO REGISTER AN ACCOUNT TO PLACE MY ORDER?
REGISTERED ACCOUNT HOLDERS ENJOY PRIVILEGES SUCH AS ACCESS TO COUPON CODES, GIFTS, SAMPLES, EVENTS, PROMOTIONS, ORDER HISTORY, WISHLISTS, AND E-MAIL UPDATES. HOWEVER, GUEST CHECKOUT IS AVAILABLE WITHOUT REGISTRATION.

WHAT COUNTRIES DOES YVONA K. SHIP TO?
YVONA K. OFFERS SHIPPING TO ALL COUNTRIES. FOR ADDITIONAL ASSISTANCE, PLEASE CONTACT US AT SHOP@YVONAK.COM

COUPONS CODES

IF YOU HAVE A PROMOTIONAL COUPON CODE THAT CAN BE REDEEMED FROM YVONA K. PERFUMES, PLEASE ENTER THE OFFER CODE IN THE BOX IN THE SHOPPING BAG AREA. THE PROMOTION WILL BE REFLECTED IN THE SUBSEQUENT PAGES. IF YOU WOULD LIKE TO RECEIVE OUR TIMELY PROMOTIONS, PLEASE JOIN THE CUSTOMER REGISTRY.

IS THERE A WAY TO BE INFORMED WHEN A NEW PRODUCT LAUNCHES IS AVAILABLE?
ITEMS THAT ARE EXPECTED TO BE AVAILABLE IN THE NEAR FUTURE DISPLAY AN “AVAILABLE FOR PRE-ORDER” MESSAGE ON THE PRODUCT DETAIL PAGE.

ADDITIONALLY, WE RECOMMEND REGISTERING YOUR E-MAIL ADDRESS ON YVONAK.COM. ONCE YOU ARE REGISTERED ONLINE, YOU WILL RECEIVE EMAIL UPDATES ON NEW PRODUCT LAUNCHES AND PROMOTIONS.

WHEN WILL MY ORDER BE SHIPPED?
PLEASE ALLOW 1-2 BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (I.E. UPS NEXT DAY, SECOND-DAY, GROUND). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. YVONA K. IS NOT RESPONSIBLE FOR UNANTICIPATED DELAYS.

SHIPPING METHODS:

NEXT DAY(1-3 BUSINESS DAYS)
SECOND-DAY(1-4 BUSINESS DAYS)
GROUND(5-7 BUSINESS DAYS)

WHEN WILL I BE CHARGED FOR MY ORDER?
PLEASE NOTE, YOUR TRANSACTION WILL BE CHARGED ONCE YOUR ORDER IS READY TO SHIP. WE MUST FIRST VERIFY YOUR CARD DETAILS, CONFIRM STOCK AVAILABILITY, RECEIVE CREDIT AUTHORIZATION, AND PREPARE THE ORDER FOR SHIPMENT. YOUR CREDIT CARD WILL NOT BE CHARGED AT THE TIME YOU SUBMIT YOUR ORDER BUT WILL BE AUTHORIZED €1.00 FOR VERIFICATION PURPOSES. AS THESE €1.00 TESTS ARE ONLY AUTHORIZATIONS, THEY WILL BE REMOVED FROM YOUR CREDIT CARD STATEMENT IN 7-10 BUSINESS DAYS. YVONA K. RESERVES THE RIGHT TO DIVIDE ORDERS DEPENDING ON PRODUCT AVAILABILITY. AS A RESULT THE AMOUNTS CHARGED TO YOUR CREDIT CARD WILL REFLECT THIS. THE SHIPPING CHARGES WILL ONLY BE APPLIED ONCE PER ORDER.

HOW MAY I RETURN OR EXCHANGE MY ORDER?
RETURNS
FOR ONLINE PURCHASES, YVONA K. WILL ACCEPT MERCHANDISE IN ITS ORIGINAL CONDITION FOR A REFUND OF THE PURCHASE PRICE WHEN ACCOMPANIED BY THE ORIGINAL SALES SLIP. WE WILL NOT ACCEPT MERCHANDISE THAT HAS BEEN OPENED , WORN, USED, ALTERED OR DAMAGED. RETURNS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS OF RECEIPT. REFUNDS MAY ONLY BE ISSUED IN THE SAME FORM AS WAS UTILIZED FOR PAYMENT. FULL-PRICED MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS FROM DATE OF DELIVERY; HOWEVER, SALE MERCHANDISE IS FINAL SALE. REFUNDS MAY ONLY BE COMPLETED BY MAIL. PLEASE NOTE THAT SHIPPING COSTS WILL NOT BE SUBJECT TO REFUND. WE RESERVE THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET OUR RETURN REQUIREMENTS. EVERY EFFORT WILL BE MADE TO ENSURE A PROMPT REFUND AND AN EMAIL NOTIFICATION WILL BE SENT ONCE THE RETURN HAS BEEN PROCESSED.
EXCHANGES
AT THIS TIME, YVONA K. DOES NOT FACILITATE MERCHANDISE EXCHANGES.

RETURNED MY ORDER, HOW LONG WILL IT TAKE FOR MY REFUND TO BE PROCESSED?
WE WILL MAKE EVERY EFFORT TO ENSURE A PROMPT RETURN AND SEND AN EMAIL NOTIFICATION ONCE YOUR RETURN HAS BEEN PROCESSED. WE WOULD LIKE TO CONFIRM THAT RETURNS ARE GENERALLY PROCESSED WITHIN 5-7 BUSINESS DAYS FROM THE DATE OF RECEIPT TO OUR RETURN LOCATION. ONCE PROCESSED, PLEASE ALLOW YOUR CREDIT CARD ISSUING BANK UP TO 3 BUSINESS DAYS TO POST THE REFUND TO YOUR ACCOUNT AND 1-2 BILLING CYCLES TO BE REFLECTED ON YOUR STATEMENT.

WHY IS MY PAYMENT BEING REJECTED?
IF YOU ARE EXPERIENCING DIFFICULTY PROCESSING YOUR PAYMENT ON YVONAK.COM,or yvonak.FR PLEASE REFER TO THE BELOW LIST OF POSSIBLE REASONS: FOR SECURITY PURPOSES, WE ARE UNABLE TO IDENTIFY THE EXACT REASON FOR THE DENIAL. FOR FURTHER DETAILS, WE KINDLY RECOMMEND CONTACTING YOUR ISSUING BANK.

•  INCORRECT BILLING AND/OR SHIPPING INFORMATION
• CARD HOLDER AUTHORIZATION REQUESTED BY ISSUING BANK
• INSUFFICIENT FUNDS